If you are a client of ours, you may have already received one of our bespoke feedback surveys. You may have even thought to yourself “I wonder if anyone actually reads these?” well… the answer is yes!
The feedback forms which we receive are read out to the whole team at our weekly team meeting to ensure their hard work is noticed and also to be aware of any improvements suggested. Better yet, you are also entered onto our system where names will automatically be placed in Torr Waterfield’s annual prize draw to win a luxury Christmas hamper – So it is safe to say that we do act on the feedback received from our clients! You are THE most important part of the business.
This is why Torr Waterfield aspires to continually deliver in accordance to your expectations and never give you any cause for complaints. We always value receiving feedback about our services – So it doesn’t matter whether you have received a feedback form to fill out or not!
We would be grateful for a few short minutes of your time to create a testimonial about our services or any other thoughts you would like to share. This could be related to a positive experience you had with us or describing how you have benefitted from our services. Likewise, we also welcome any suggestions or criticisms.
Permission to put your testimonial in our collection book of comments about our services would be significantly appreciated. This will be placed in the waiting area on reception for our clients to read. They may even make it to the testimonial section on our website which you can view here.
Your feedback can be emailed to firstname.lastname@example.org or you can post it to our business address. Previous testimonials have been handwritten, had pictures on or had humour to them – so feel free to be as creative as you want!
We look forward to hearing from you soon!
Amy Fisher, Administration & Reception